أثر ممارسات التسويق الداخلي في االداء التسويقي دراسة حالة في مصرف الرافدين ومستشفى أبن االثير في مدينة الموصل
DOI:
https://doi.org/10.25212/lfu.qzj.2.4.03الكلمات المفتاحية:
Internal marketing, marketing performance, Internal customerالملخص
In this paper we try to demonstrate the impact and relationship between internal marketing and marketing performance. It is attempted to study the reality of interesting sample of Iraqi service organizations (Rafidain Bank and Ibn al-Atheer Hospital) in internal marketing, with group of internal variables that form the main variables, study the impact and relation in details. The main issue is to study the humble interest in employees in Iraqi organizations and how they are the internal customer that have major role in serving the internal customer and gain the profits.We use statistical measurements to analyzing and test data that are been collected using questionnaire distributed on sample of employees works in these two organizations, conclude some points and propose some conclusions.
التنزيلات
المراجع
Abzari, Mehdi& Ghujali, Tohid, 2011, Examining the Impact of Internal Marketing on Organizational Citizenship Behavior, International Journal of Marketing Studies, Vol. 3, No. 4; November 2011, www.ccsenet.org/ijms.
Bouranta, A. and . Mavridoglou, G.,2003, Internal Marketing Concept: the Case of the Greek Banks.,www [email protected].
Kyriazopoulos, Panagiotis, Yannacopoulos, Denis, Spyridakos, Athanasios, Siskos, Yannis and Grigoroudis, Evangelos, 2007,Implementing Internal Marketing Through Employee’s Motivation, (This research has been financed by the European Union and the Greek Government through the program Archimedes II).
Parvin, Mosammod Mahamuda & Kabir, M Nurul, 2011, Factors Affecting Employee Job Satisfaction of Pharmaceutical Sector,
Australian Journal of Business and Management Research Vol.1 No.9 December.
Sageer, Alam, Rafat, Sameena and Agarwal, Puja, 2012, Identification of Variables Affecting Employee Satisfaction and Their Impact on the Organization, IOSR Journal of Business and Management (IOSRJBM).Volume 5, Issue 1 (Sep-Oct.). www.iosrjournals.org.
Tanjeen, Ethica, 2013, A study on factors affecting job satisfaction of Telecommunication industries in Bangladesh, IOSR Journal of Business and Management.Volume 8, Issue 6 (Mar. - Apr. 2013) , www.iosrjournals.org
http://www.business.gov.au: (australian) offers simple and convenient access to all the government information, forms and services you need.
Emhan, Abdurrahim, 2012 , Relationship among Managerial Support, Job Satisfaction and Organizational Commitment: A Comparative Study of Nonprofit, For-Profit and Public Sectors in Turkey, International Journal of Business, Humanities and Technology, Vol. 2 No. 5; August.
Alsop,Ruth, Bertelsen, Mette Frost & Holland, Jeremy, 2006, Empowerment in Practice – From Analysis To Implementation, The
International Bank for Reconstruction and Development / The World Bank, USA, Washington.
Baker, Michael J. & Hart, Susan, 2008, The Marketing Book , 6th ed. , Butterworth-Heinemann - Elsevier ,UK.
Baines, Paul, Fill, Chris , & Page, Kelly, 2008, Marketing, Oxford University Press, USA, New York.
Blythe, Jim, 2005, Essentials of Marketing, 3rd . ed., Pearson Education Limited, England.
Byars, Lloyd L.& Rue, Leslie W.,2004, Human Resource Management, 7th ed., McGraw-Hill Irwin ,USA, New York.
Grewal, Dhruv & Levy, Michael, (2008), Marketing, McGraw-Hill Irwin ,USA, New York.
Hollensen, Svend,2010, Marketing management: a relationship approach, 2nd ed., FT, Prentice Hall, Pearson, England.
Kotler, Philip, Keller, Kevin Lane,2012, Marketing Management, 14th .ed. , Pearson Education, USA.
Mullins, John W. &Walker, Jr., Orville, C., 2013, Marketing Management-A strategic Decision-Making Approach, 8
th.ed., McGraw – Hill International Edition, U.S.A, New York.
Peter , J. Paul , H. , James & Donnely , Jr., 2013, Marketing Management Knowledge & skills, 11th .ed. McGraw – Hill/ Irwin , U.S.A , New York.
Wilson, Richard M.S. & Gilligan, Colin, 2005, Strategic Marketing Management, Planning, implementation & control, 3
rd .ed., Elsevier Butterworth-Heinemann, UK.
التنزيلات
منشور
كيفية الاقتباس
إصدار
القسم
الرخصة
الحقوق الفكرية (c) 2017 األستاذ المساعد الدكتور نبيل حامد السوّيدي, المدرس المساعد هاسميك انترانيك
هذا العمل مرخص بموجب Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Qalaai Zanist Journal allows the author to retain the copyright in their articles. Articles are instead made available under a Creative Commons license to allow others to freely access, copy and use research provided the author is correctly attributed.
Creative Commons is a licensing scheme that allows authors to license their work so that others may re-use it without having to contact them for permission