Principles of CRM applied in Public Sector Electronically Research outline

الملخص

This research illustrates an overview of the topic area which is CRM. It provides a broader view of existing research on the role of CRM in private and public sector. It will demonstrate the current problem areas with implementing e-Services in public sector. It will demonstrate the current problem areas with implementing e-Government in public sector. The rates of eservice in KRG organizations are extremely low. It is believed that many local governments has benefited from these services. However, KRG or the public sectors in Kurdistan Region has not benefited from these electronic service.