Houshyar Abdulrahman Saleh, and Vinnaras Nithyanantham. 2022. “Quality Service Delivery Between Service Failure and Service Recovery in Hospitality Industry: A Place for Enjoyment”. QALAAI ZANIST JOURNAL 7 (2):1202-18. https://doi.org/10.25212/lfu.qzj.7.2.47.