HOUSHYAR ABDULRAHMAN SALEH; VINNARAS NITHYANANTHAM. Quality Service Delivery Between Service Failure and Service Recovery in Hospitality Industry: A Place for Enjoyment. QALAAI ZANIST JOURNAL, [S. l.], v. 7, n. 4, p. 1220–1236, 2022. DOI: 10.25212/lfu.qzj.7.4.51. Disponível em: https://journal.lfu.edu.krd/ojs/index.php/qzj/article/view/1125. Acesso em: 4 dec. 2024.